Healthcare Web sites of Korean government and public institutions have revealed problems across the four dimensions of accessibility standard: perceivable, operable, understandable, and robust. First, according to the principle 1, perceivable, the mai ...
Healthcare Web sites of Korean government and public institutions have revealed problems across the four dimensions of accessibility standard: perceivable, operable, understandable, and robust. First, according to the principle 1, perceivable, the main errors occurred in providing adequate alternate texts and clear instructions. Second, five errors were predominant in principle 2, operable. These are keyboard operation errors, focus order errors, bypass blocks errors, page title errors, and the lack of appropriate link texts. Third, with respect to the principle 3, understandable, most problems were found in user responses, content sequence, tables, and labels. Finally, based on principle 4, robust, problems regarded markup correctness and Web application accessibility. As noted in previous studies [15, 17], the problems identified can be simply resolved; the experts who participated in the present study made the same suggestions. However, due to the lack of policies or regulations that require compliance with Web accessibility standards or due to government or public agencies’ lack of awareness for accessibility [8], similar accessibility issues have recurred. To understand the main factors that affect compliance with Web accessibility guidelines, perceptions of the government agencies or their Web developers must be evaluated [16]. Therefore, future research needs to investigate whether government and public agencies or their Web developers are aware of the importance of accessibility.
The findings and suggestions of this study can be helpful references for accessible Web site design in other contexts. Considering the prevalence of smartphones, the findings of the present study can be applied to developing mobile services of healthcare and allied organizations for visually impaired people, thereby reducing the digital information gap resulting from accessibility issues. Since smartphones play a key role in information seeking, future research needs to pay attention to mobile accessibility issues and related policies. Improving accessibility of healthcare Web sites of government and public institutions not only helps the elderly and people with sight impairment to use reliable health information quickly and comfortably, but it also contributes to the dissemination of public health information, thereby substantially promoting public health. The effort to attain Web accessibility of government/public agencies can be a desirable approach to achieve the goals of Government 3.0, which seeks to share information with members of the public and to promote communication with them.